![]() ![]() Users can back up Network Attached Storage (NAS) on Mac and Linux, but not Windows. ![]() External drives: The CrashPlan app can back up storage connected to a device such as an external hard drive directly attached via USB, Thunderbolt, or Firewire. ![]() Can users back up files on an external drive, NAS, or a mapped drive? For more information, see What should you back up with CrashPlan?. Users should back up the files they create, edit, and access. Typically, these are stored in the User directory or Home folder. The CrashPlan app isn't designed to back up system and application files. What should you back up with CrashPlan?.This usually isn't a problem for smaller backups, but if the backup is more than 1 TB of data or more than 1 million files, users will likely need to increase the amount of memory available to the CrashPlan app to get the backup to complete. Can the CrashPlan app handle terabytes (TBs) of data?Įach new file that the CrashPlan app backs up is indexed, compressed, and de-duplicated, which takes time. For instructions on how to replace an existing device, see Replace your device using CrashPlan. To add a computer, users simply download the CrashPlan app from the CrashPlan console, install it, and sign in. The device then appears on the Active Devices list in the CrashPlan console. When a backup is unable to reach 100% complete, it is often because the CrashPlan app can't access some of the files. This may happen if a file is in use by another application or has incorrect permissions. Why isn’t this backup reaching 100% complete? This is because the CrashPlan app and CrashPlan console calculate file sizes differently. In addition, users may notice that the CrashPlan app and CrashPlan console show slightly different values for the size of backup. Why does the CrashPlan app show a different number of files than my computer? (CrashPlan).Multiple factors can contribute to this difference, such as our de-duplication and compression processes. If users compare the size of files selected for backup to the file size the CrashPlan app reports it's backing up, they may notice a difference. Why does the CrashPlan app report a different file size than the size of files selected for backup? However, once the first backup is complete, future backups are much faster, because the CrashPlan app only needs to back up new files and changed blocks of data for each file. ![]() The length of time for the initial backup can quite literally range from minutes to weeks, and is dependent on many factors, including the number and size of files being backed up, the backup destination, network topology, and available device resources.
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